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Microsoft Windows 7 Enterprise Desktop Support Technician (70-685) Course

6.42hrs (84 Lessons) 2014-01-24

This Course can only be played using a subscription. You can play only first 3 chapters for free. Click Here to avail a subscription
Achieving certification on the Windows operating system can help you reach your goals. In today's increasingly complex and demanding IT environment, a Windows certification helps prove to customers and employers that you have the technical skills necessary to do the job. In this VTC course, Mark Long takes you through the topics you need to know to prepare for Microsoft's Windows 7, Enterprise Desktop Support Technician Exam 70-685. This exam is part of Microsoft's MCSA: Windows 7 certification.

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  • Course: Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)
  • Author: Mark Long
  • SKU: 34505
  • ISBN: 978-1-61866-006-0
  • Work Files: Yes
  • Captions: No
  • Subject: Certification
  • The first 3 chapters of courses are available to play for FREE (first chapter only for QuickStart! and MasterClass! courses). Just click on the movie link to play a lesson.
Course outline
Welcome
Introduction (01:08)

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Course Overview (03:26)

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About Windows 7 (03:09)

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Course Prep

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Desktop Application Issues

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Software Failure Resolution

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Solving Networking Issues

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Logon Context (04:20)

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Logon Hours (03:59)

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TCP/IP Basics (06:05)

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Ping (04:40)

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Using Ping (06:07)

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Proxy Servers (04:54)

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Enterprise Name Resolution

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DNS Basics (03:38)

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The DNS Cache (03:52)

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DHCP Basics (05:14)

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DHCP Scopes (03:57)

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Resolving Performance Issues

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Supporting Mobile Users

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IPv6 Overview (05:00)

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DirectAccess (03:48)

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Security Issues

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EFS Basics (04:21)

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Software Update Issues

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Network Printer Issues

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Server Issues (04:10)

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Active Directory Refresher

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Taking the Exam

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Conclusion

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Credits

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