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  4. MCDST Certification Course

MCDST Certification Course

9hrs (104 Lessons) 2005-10-13

This Course can only be played using a subscription. You can play only first 3 chapters for free. Click Here to avail a subscription
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.

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  • Course: MCDST Certification
  • Author: Bill Ferguson/Certified Instructor
  • SKU: 33653
  • ISBN: 1-932808-91-4
  • Work Files: No
  • Captions: No
  • Subject: Certification
  • The first 3 chapters of courses are available to play for FREE (first chapter only for QuickStart! and MasterClass! courses). Just click on the movie link to play a lesson.
Course outline
Introduction & Overview
Introduction (06:13)

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Overview Pt.1 (06:50)

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Overview Pt.2 (05:38)

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The Windows Operating System
Common Features & Differences Pt.1 (06:36)

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Common Features & Differences Pt.2 (05:39)

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Workgroup vs. Active Directory (05:41)

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Troubleshooting Tools in OS (05:46)

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Troubleshooting On Boot (04:48)

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Troubleshooting in Safe Mode (msinfo32) (05:32)

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Troubleshooting in Safe Mode (msconfig) (04:45)

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Remote Desktop Connection (04:58)

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Remote Assistance (06:40)

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Assistance & Support Center (04:34)

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Internet Tools (06:29)

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Installing A Windows OS
Hardware Requirements (06:22)

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Hard Disk Preparation (05:49)

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Creating a Windows 98 startup disk (04:16)

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Starting a Windows 98 startup disk (05:27)

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Fdisk with Windows 98 startup disk (06:01)

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Formatting Windows 98 startup disk (05:02)

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Installing the Windows XP OS Pt.1 (04:55)

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Installing the Windows XP OS Pt.2 (04:11)

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Installing the Windows XP OS Pt.3 (05:03)

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Installing the Windows XP OS Pt.4 (05:35)

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Logging On to the New XP Computer (04:01)

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Unattended Installations (03:29)

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Setup Manager Pt.1 (06:22)

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Setup Manager Pt.2 (06:49)

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Answer Files & UDFs (06:20)

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Troubleshooting Installations (05:29)

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Boot.ini file & Advanced Startup (06:42)

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Repairing an Installation (04:25)

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Automated System Recovery Tool (04:55)

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Transferring Files & Settings (07:03)

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Desktop Management
User Logon (04:56)

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User Accounts in Control Panel (05:00)

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Local Users & Groups Tool (05:01)

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User Configuration Pt.1 (06:23)

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User Configuration Pt.2 (05:33)

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User Profile Management (06:52)

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Multilingual Configuration (05:57)

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Security & Local Policy Settings (06:13)

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Resulting Set of Policy (05:25)

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System Resources (05:07)

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System Performance Tools (06:37)

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System Maintenance Tools (06:41)

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File & Folder Access
Overview Managing Files & Folders (03:18)

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NTFS File Permissions (06:14)

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NTFS Folder Permissions (05:43)

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Simple vs. Classic File Sharing (06:20)

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Effective Permissions (04:47)

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File Compression & Encryption (06:15)

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Mapping Network Drives (03:53)

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Shadow Copies (04:32)

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Offline Files & Folders (06:11)

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Hardware Issues
Overview of Managing Drivers (04:06)

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Drivers & Driver Updates (05:38)

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Driver Signing & Rollback (06:17)

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Storage Devices (05:17)

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The Disk Management Tool Pt.1 (05:07)

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The Disk Management Tool Pt.2 (05:41)

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Types of Display Devices & Settings (06:48)

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Types of I/O Devices (06:11)

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Hardware Profiles Pt.1 (05:17)

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Hardware Profiles Pt.2 (05:28)

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Advanced Configuration Power Interface (06:07)

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Printers
Printers Overview - Printing Terminlogy (04:53)

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Installing a Local Printer (06:03)

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Installing a Network Printer (04:55)

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Troubleshooting Printers & Print Jobs (06:10)

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Printer Pooling vs. Printer Priorities (04:54)

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Auditing Printers (04:57)

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Network Connectivity
The OSI Model (06:21)

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IP Addressing (06:28)

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Name Resolution (04:04)

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Troubleshooting Tools (06:44)

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Remote Connection Issues (06:12)

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Troubleshooting Applications
Troubleshooting Tools (04:21)

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Configuring a PIF (05:01)

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Identifying WIN 16 Applications (05:31)

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Troubleshooting WIN32 (06:01)

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Application Compatibility (05:52)

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Troubleshooting Security Issues (06:52)

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Internet Explorer Configuration
IE Overview (04:23)

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IE General Tab (05:59)

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IE Security Tab (05:17)

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IE Privacy Tab (06:39)

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IE Content Tab (06:01)

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IE Connections Tab (04:56)

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IE Programs Tab (04:38)

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IE Advanced Tab (05:05)

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Outlook Express
Outlook Express E-mail (06:24)

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Outlook Express Data (05:36)

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Outlook Express Newsgroups (04:37)

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Microsoft Office
Office Installation (06:23)

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Supporting Office Pt.1 (06:15)

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Supporting Office Pt.2 (04:03)

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Security & Recoverablility (06:21)

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Office Language Features (04:03)

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Microsoft Outlook
Creating Profiles & Accounts (05:18)

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Managing Data (05:18)

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Troubleshooting Microsoft Outlook (04:38)

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Tips On Taking the Test
Tips for taking the tests (07:15)

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Credits
Author Movie (01:34)

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