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Microsoft Windows 7 Enterprise Desktop Support Technician (70-685) Course

Author : Mark Long

6.42hrs (84 Lessons) 2014-01-24

This Course can only be played using a subscription. You can play only first 3 chapters for free. Click Here to avail a subscription
Achieving certification on the Windows operating system can help you reach your goals. In today's increasingly complex and demanding IT environment, a Windows certification helps prove to customers and employers that you have the technical skills necessary to do the job. In this VTC course, Mark Long takes you through the topics you need to know to prepare for Microsoft's Windows 7, Enterprise Desktop Support Technician Exam 70-685. This exam is part of Microsoft's MCSA: Windows 7 certification.

Transcription not available

Course: Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)
Author: Mark Long
SKU: 34505
ISBN: 978-1-61866-006-0
Work Files: Yes
Captions: No
Subject: Certification
The first 3 chapters of courses are available to play for FREE (first chapter only for QuickStart! and MasterClass! courses). Just click on the movie link to play a lesson.

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Course outline

Welcome

Introduction (01:08)

Course Overview (03:26)

Microsoft Certification (03:38)

About Windows 7 (03:09)

Course Prep Recommendations (03:35)

Course Prep

Getting Windows 7 (04:48)

Installing Windows 7 (02:56)

Understanding System Images (05:08)

Displaying Administrative Tools (02:14)

Desktop Application Issues

Application Issues Overview (04:17)

Installation Permissions (04:05)

Licensing Restrictions (05:36)

Understanding Digital Signing (05:51)

Checking and Repairing Installations (05:19)

Problem Steps Recorder (05:24)

Software Failure Resolution

Checking the Logs (04:51)

Using Safe Mode (06:12)

Previous Windows Versions (04:27)

Recently Added Programs (05:29)

Managing Application Compatibility (04:34)

Program Compatibility Wizard (04:02)

Solving Networking Issues

Enterprise Logon Issues (04:50)

Logon Context (04:20)

Logon Hours (03:59)

Using Cached Credentials (04:59)

Network Connectivity Basics (05:16)

TCP/IP Basics (06:05)

IP Address Basics (05:44)

Ping (04:40)

Using Ping (06:07)

Hardware and Cabling Issues (06:23)

Proxy Servers (04:54)

Proxy Server Settings (06:11)

Default Gateway Issues (05:03)

Enterprise Name Resolution

Name Resolution Overview (05:28)

DNS Basics (03:38)

DNS Assignment (03:15)

The DNS Cache (03:52)

Using NSLOOKUP (03:58)

DHCP Basics (05:14)

DHCP Scopes (03:57)

Resolving Performance Issues

System and Application Logs (06:21)

Analyzing Started Services (05:17)

Power Management (05:36)

Hard Disk Management (04:45)

Locating Bad Sectors (04:29)

Defragmenting Disks (06:04)

Diagnosing Memory Issues pt. 1 (04:23)

Diagnosing Memory Issues pt. 2 (03:04)

Working with Virtual Memory (05:58)

Updating the BIOS (05:30)

Performance Monitor (06:04)

Using Task Manager (04:43)

Supporting Mobile Users

Wireless Connectivity (03:09)

Wireless Configurations (03:45)

Wireless Profiles (03:31)

Encryption Challenges (06:46)

Remote Access Challenges (04:09)

VPN Connection Issues (05:27)

IPv6 Overview (05:00)

IPv6 Address Types (06:14)

DirectAccess (03:48)

Security Issues

Internet Explorer (03:42)

Internet Explorer Security (06:09)

Adding Trusted Sites (04:31)

Protected Mode (06:18)

Browser Add-Ons (05:35)

Add-On Crash Protection (03:47)

Restoring Original Settings (04:31)

Windows Defender (04:52)

Windows Defender Tour (04:44)

UAC and Malicious Software (03:44)

EFS Basics (04:21)

Managing Encryption Certificates (05:15)

Software Update Issues

Updating Windows (05:58)

Software Update Levels (05:06)

Client Updates (06:10)

Update Incompatibility (05:11)

Network Printer Issues

Network Printer Issues Overview (03:37)

Printer Issues (04:33)

Network Issues (02:51)

Server Issues (04:10)

Active Directory Refresher

Active Directory Basics (05:27)

Group Policy Basics (05:15)

Taking the Exam

Preparing for the Exam (05:45)

How to Take the Exam (06:51)

If You Fail the Exam (04:26)

Conclusion

Course Wrap Up (05:15)

Credits

About the Author (03:28)